Cloud Announcements

Cloud Maintenance Notification - Cloud May 2012 Release - 30 May 2012

Cloud Announcements ID:    CL1012
Version:    2.0
Status:    Published
Published date:    05/18/2012
Updated:    05/14/2013


Description of Maintenance: Service-wide deployment of the Cloud May release.  This deployment will be performed in two batches covering all three major regions: APAC, EMEA, Americas. There will be no service outage during the deployment.


Customer Impact: Customers connecting via Explicit, Mobile Client, and Proxy Forwarding shall automatically be re-directed to active Data Pods within the same site or geographic location.  Customers using IPSec to the Singapore location will see their tunnels drop and re-establish to their secondary location (if configured) as the upgrade occurs.  Customers using IPSec to all other sites may experience a short fail-over delay as the load balancer directs traffic to another active Data Pod in the site.


Date: 30 May 2012


Time: Starting at 08:00 PDT for APAC and EMEA followed by the Americas at 15:00 PDT. Portal maintenance will occur at 18:00 PDT during which the Portal will be inaccessible for up to 15 minutes.


Service Impact: This deployment will be performed on all Data Pods, however, Data Pods will be upgraded in rotation, preserving service at each site at all times. There will be no service outage during the deployment.


Customer Actions Required: IPSEC customers should ensure that their tunnels are re-established and that they are pointing to the primary location (if a secondary is configured) after the upgrade is complete.  Customers not using or the load balancer VIP, will experience the full outage of the Data Pod to which they are directly connected.  Please consider reconfiguration to utilize hostnames or load-balancing VIPs to avoid such issues.


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