What are some tips for debugging the Web UI, and XML issues on Director, versions 188.8.131.52, and later.
Known issues if the UI won't launch:
A: Checking that the Tomcat, Postgres, and Apache services are running:
To determine if these services are running you will need to use SSH to login to Director. Director is based on the popular open source operating system Linux and consequently runs most Linux commands. One such command that allows you to check a status on a demon is the command "ps - aux." Running this command, you should see an output, simliar to those below, if the three services are running properly. If you don't see them in the list, they are not running.
To login, using SSH, follow these steps.
Open a SSH session to to the Director box. .
The below screenshot shows what the output would looklike for the Postgres, and Apache daemons.
To narrow down your searches, use this syntax.
The bellow screenshot is the output from a "ps aux" command looking for the Tomcat daemon.
Finding the process IDs.
Often, to check on the status of a daemon in Linux, you need to find the process ID. To find a process ID you use the pgrep command. For more information on the pgrep command, see pgrep.
Verifying disk space:
An output, simliar to the one below, should show used/available disk space.
B: Flow chart for how Tomcat interacts with the java client/browser:
C: Check that the DNS daemon is running.
NOTE1: For more detailed troubleshooting tips, using the Directors logs and archiving feature, see KB4143
NOTE2: For a list of what ports Director needs to have open, see KB3457
NOTE3: For details on a low disk space issue, causing the the UI not to load, see KB3782
NOTE4: For instructions on how to procure a archive/ dump file to send to Bluecoat Support, see KB1441
NOTE5: For information on how to default the configuration of Director, see KB1912
NOTE6: In earlier versions of Director- versions less than 184.108.40.206- neither Tomcat, or Postgress were used for Director- However, you still needed the apache daemon running. In these versions you need to download the Director Client, and login to your appliance through that.
NOTE7: For details on other CLI commands, see KB4178
For the latest version of the Director client, see Director client
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