FAQ

Health check 'drtr.rating_service' (IP 203.12.2.160) changed from: OK to Check failed

FAQ ID:    FAQ1515
Version:    1.0
Status:    Published
Published date:    08/22/2011
 

Answer

If you are receiving the following email alert about the DRTR service for IP 203.12.2.160, " Health check 'drtr.rating_service' (IP 203.12.2.160) changed from: OK, to: Check failed, and has become sick. Status: A communication error has occurred".


The DRTR service point located in Australia with IP address 203.12.2.160 is overloaded and is being moved to a new data center.


Please note the change:

The new service points will have two systems and will be operational by September 7, 2011. The new IPs will be -
i. 103.246.36.212
ii. 103.246.36.213

 

Shortly, after the new service points are operational, you should stop receiving the email alerts.

Please note: If there is a firewall in your network, please create a rule that permits the ProxySG  to access the new service points on ports 80 and 443.

 


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