How do I report Application Control issues with ProxySG 6.2 and later?

FAQ ID:    FAQ1680
Version:    2.0
Status:    Published
Published date:    10/28/2011
Updated:    01/17/2014


ProxySG with SGOS 6.2 and later have a fine-tuned ability to control specific actions for many web-based applications like Facebook, YouTube, (see the administration guide for more details). While Blue Coat takes great care to ensure these controls are fully functional and up-to-date, it is possible that from time to time a control may not work as expected.

If an application control does not work as expected, please send as much detail as possible to appfiltering@bluecoat.com. The team monitoring that mailbox may respond with additional questions, but they also may simply analyze the information sent and, if needed, make appropriate changes. Any changes made will be reflected the next time the Blue Coat Web Filter database is downloaded to the ProxySG appliance.

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