FAQ

Can user access through a Blackberry Enterprise Server be used in conjunction with User Notify/Coaching pages?

FAQ ID:    FAQ1916
Version:    2.0
Status:    Published
Published date:    02/23/2012
Updated:    09/24/2013
 

Answer

Similar to this Known Issue,  the Blackberry handheld device will attempt to open the new 'notified' request via a new browser instance, and in doing so, will fail to present the appropriate notify cookie.  As a result, the device will display a blank page rather than the expected destination URL that triggered the notify action.

At present, the only known workaround is to negate any 'notify' actions for BES IP addresses or Blackberry user-agent strings.


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