FAQ

Where are some good links on how to create a memory dump on Windows 2008, Vista and Windows7?

FAQ ID:    FAQ382
Version:    8.0
Status:    Published
Published date:    08/18/2009
Updated:    07/12/2010
 

Answer

Note:  The Bluecoat Reporter team needs an Applicatoin memory dump to diagnose any related Reporter crash.

On a the latest Windows  server versions ( 2008. Vista and Windows 7) , the dump settings for system failure are located in the System Properties | Advanced tab | Startup and Recovery Settings. You no longer run the drwatson32 exe to configure it.

There is more information from Microsoft at these two links:

http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx – Collecting User-Mode Dumps (Notice that user-mode and system-service dump files are NOT located in the same place.)

http://support.microsoft.com/kb/931673 - How to create a user-mode process dump file in Windows Vista and in Windows 7
http://support.microsoft.com/kb/949180 - How to create a user-mode process dump file in Windows Server 2008
http://support.microsoft.com/kb/286350 - How to use ADPlus to troubleshoot "hangs" and "crashes"

 

A generic overview what memory dumps are, and how to take them can be found at:

http://support.microsoft.com/kb/254649

 NOTE1: Once the crash dump is created, please upload this file, and the Reporter diagnostics file to the service request (SR) for analysis.  It would also be helpful to include any information on what you were doing at the time of the crash.  For example let Blue Coat support know if you think it's a specific report that causes the crash.

You can test to see if you are configured proplery to get a memory dump, by following this Microsoft article.

http://support.microsoft.com/kb/244139/

NOTE2: On rare occasions there may be no swap drive configured, which is known to prevent memory dumps being created.  This swap file needs to be large enough to hold all the memory plus one megabyte.


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