FAQ

How do I collect IntelligenceCenter diagnostic log files?

FAQ ID:    FAQ584
Version:    1.0
Status:    Published
Published date:    11/10/2009
 

Answer

There are two ways in which to collect the IntelligenceCenter diagnostic log files.  There is a manual method and an automatic method.

The manual method:

Collect all the log files from the folder below and zipped all files accordingly,
1. <Drive>:\BlueCoat\IntelligenceCenter\logs\
2. <Drive>:\BlueCoat\DataCollector\logs\
3. <Drive>:\PostGreSQL\8.2\data\pg_log\
 
 
 
The automatic method:
 
Run both.bat below and upload all files accordingly,
 
<drive>:\BlueCoat\IntelligenceCenter\Bin (Run both scripts):
1. getDataCollectorInfo.bat (this will create a DC zip file in the following location):
    -       <drive>:\BlueCoat\DataCollector\Logs
    -       If the zip file is not there, collect the “collector_<day>.log
2. publishDiagnostics.bat (this will create a zip file in the following location):
    -       <drive>:\BlueCoat\IntelligenceCenter\devicelogs

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