How do I collect IntelligenceCenter diagnostic log files?
There are two ways in which to collect the IntelligenceCenter diagnostic log files. There is a manual method and an automatic method.
The manual method:
Collect all the log files from the folder below and zipped all files accordingly,
The automatic method:
Run both.bat below and upload all files accordingly,
<drive>:\BlueCoat\IntelligenceCenter\Bin (Run both scripts):
1. getDataCollectorInfo.bat (this will create a DC zip file in the following location):
- If the zip file is not there, collect the “collector_<day>.log
2. publishDiagnostics.bat (this will create a zip file in the following location):
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