How do I collect IntelligenceCenter diagnostic log files?

FAQ ID:    FAQ584
Version:    1.0
Status:    Published
Published date:    11/10/2009


There are two ways in which to collect the IntelligenceCenter diagnostic log files.  There is a manual method and an automatic method.

The manual method:

Collect all the log files from the folder below and zipped all files accordingly,
1. <Drive>:\BlueCoat\IntelligenceCenter\logs\
2. <Drive>:\BlueCoat\DataCollector\logs\
3. <Drive>:\PostGreSQL\8.2\data\pg_log\
The automatic method:
Run both.bat below and upload all files accordingly,
<drive>:\BlueCoat\IntelligenceCenter\Bin (Run both scripts):
1. getDataCollectorInfo.bat (this will create a DC zip file in the following location):
    -       <drive>:\BlueCoat\DataCollector\Logs
    -       If the zip file is not there, collect the “collector_<day>.log
2. publishDiagnostics.bat (this will create a zip file in the following location):
    -       <drive>:\BlueCoat\IntelligenceCenter\devicelogs

Rate this Page

Please take a moment to complete this form to help us better serve you.

Did this document help answer your question?
If you are finished providing feedback, please click the RATE CONTENT button. Otherwise, please add more detail in the following text box and then click RATE CONTENT.

Your response will be used to improve our document content.

Ask a Question