How can I figure out why some users are allowed, denied or blocked from accessing certain web sites
To understand why the proxy allows, denies, blocks, authenticates or performs any type of action for a given connection, the tool to use is Policy Tracing explained in KB2935. Policy tracing allows you too see detailed information on how a proxy handled a connection.
Looking at a policy trace is the best and fastest way to see how a connection was handled, which rules were a 'Match' and which actions (allow, deny, authenticate, cache) were taken.
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