How can I figure out why some users are allowed, denied or blocked from accessing certain web sites

FAQ ID:    FAQ758
Version:    1.0
Status:    Published
Published date:    03/17/2010


To understand why the proxy allows, denies, blocks, authenticates or performs any type of action for a given connection, the tool to use is Policy Tracing explained in KB2935. Policy tracing allows you too see detailed information on how a proxy handled a connection.

Looking at a policy trace is the best and fastest way to see how a connection was handled, which rules were a 'Match' and which actions (allow, deny, authenticate, cache) were taken.

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