How to troubleshooting for cannot add or remove configuration on BlueCoatSG (corrupt registry problem)?

FAQ ID:    FAQ921
Version:    1.0
Status:    Published
Published date:    07/28/2010


If the ProxySG won't accept any specific configuration from Web management console or Command line, or cannot remove configuration settings, it could be that it is a corrupt registry on configuration file. We would need a registry XML file at the time the problem occurs to troubleshoot the problem.

Here are the steps for collecting the registry XML file.

  1. Save current registry XML file (https://<SG-IP>:8082/registry/registry.xml).
  2. Modify the SG setting to reproduce the problem.
  3. Save the latest registry XML file (https://<SG-IP>:8082/registry/registry.xml) again.
  4. Save the latest Sysinfo and Eventlog after your operation
    Sysinfo obtained from  : https://<SG-IP>:8082/sysinfo
    Eventlog obtained from : https://<SG-IP>:8082/eventlog/statistics
  5. Upload to BlueCoat support:
    • two sets of registry XML files,
    • the Sysinfo and Eventlog files, and
    • a description of the setting change in Step 2.

Rate this Page

Please take a moment to complete this form to help us better serve you.

Did this document help answer your question?
If you are finished providing feedback, please click the RATE CONTENT button. Otherwise, please add more detail in the following text box and then click RATE CONTENT.

Your response will be used to improve our document content.

Ask a Question