Solutions

Problems updating the ProxyAV Firmware

Solutions ID:    KB1121
Version:    2.0
Status:    Published
Published date:    03/02/2009
Updated:    03/26/2009
 

Problem Description

Problems updating the ProxyAV Firmware

Resolution

Troubleshooting ProxyAV Firmware Updates

When ProxyAV performs a Firmware Update the file it downloads is password protected. If ProxyAV has to connect through a proxy or firewall to get updates then be sure password protected files are permitted to pass.

Older versions of ProxyAV (such as the v2.x code) may encounter an issue where the HTTP site that ProxyAV checks is redirected to an HTTPS site.  The ProxyAV update software is not expecting the HTTPS site and does not connect correctly.  The only solution for this issue is to contact Blue Coat Technical Support and request an HTTP locator URL/file.  This locator file will bypass the HTTP to HTTPS redirect and allow the firmware to update accordingly.


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