How do I get quantitative proof that applications are delivered as agreed?

Solutions ID:    KB1987
Version:    2.0
Status:    Published
Published date:    03/02/2009
Updated:    03/10/2009

Problem Description

When you have a Service Level Agreement (SLA), you will want to provide proof that applications are delivered as specified in the SLA.


PacketWise's Service Level Compliance graph provides the visual proof that you need to show SLA compliance. For step-by-step instructions on viewing this graph, see View Response-Time Graphs in PacketGuide.

For information on setting up SLAs, see How do I set up and report on application Service Level Agreements (SLAs)?

You can use the top-level reporting from the Monitor Traffic page to help pinpoint network utilization and efficiency problems that may be impacting your ability to meet SLAs.

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