What information should I provide support when creating a support incident for PacketShaper (creating a TS.zip file) ?
The following information will be useful before creating a support incident for PacketShaper:
In order to efficiently analyze and troubleshoot the issue, we would like to get some additional information.
At the time you create a service request, you will be asked to upload the ts.zip file. You can also manually upload the file to an already opened service request by following these instructions :
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