Solutions

Why are there FDR collection errors?

Solutions ID:    KB2847
Version:    3.0
Status:    Published
Published date:    03/02/2009
Updated:    11/18/2013
 

Problem Description

The collector.log file on DataCollector server has error messages that state that the FDR format is not supported. 

Resolution

If your PacketShapers are emitting a type of FDR that DataCollector does not support, you may see the following error message in your collector.log file in the /log directory in the DataCollector installation location (C:\BlueCoat\DataCollector by default):

Error: FdrCollectorMgr::ProcessPacket:Format xxx is not supported yet.

Where xxx represents one of the following FDR versions:

  • 615: Packeteer-1
  • 617: Packeteer-P
  • 625: Packeteer-1 intermediate FDR, non-cumulative
  • 626: Packeteer-2 intermediate FDR, non-cumulative
  • 635: Packeteer-1 intermediate FDR, cumulative
  • 636: Packeteer-2 intermediate FDR, cumulative

If you see this message, you need to change the type of FDR that your PacketShapers are emitting to DataCollector. DataCollector reports on NetFlow-5 (version number 5) and Packeteer-2 (version number 616) only. For instructions on setting the type of FDR that the PacketShaper emits, refer to Define Flow Detail Record Collectors in PacketGuide for PacketWise.

Additionally, DataCollector does not support Intermediate FDR. For instructions on how to turn off intermediate FDR on your PacketShaper, refer to Enable Intermediate FDRs in PacketGuide for PacketWise.


Rate this Page

Please take a moment to complete this form to help us better serve you.

Did this document help answer your question?
 
 
If you are finished providing feedback, please click the RATE CONTENT button. Otherwise, please add more detail in the following text box and then click RATE CONTENT.
 
 

Your response will be used to improve our document content.

Ask a Question