When registering a ProxySG via Director, error shows "connection error"

Solutions ID:    KB3157
Version:    1.0
Status:    Published
Published date:    07/29/2009

Problem Description

When configuring Director to register a ProxySG, an error message "connection error" shows up in GUI and CLI.
Unable to register a ProxySG in Director




It is possible that the Director does not have an appliance certificate installed.

To confirm whether Director has an appliance certificate, please do the following:

1. Use a Secure Shell (SSH) application or serial console to connect to Director

2. Log in as an administrator (or admin) as below:

director login: admin
Last login: Mon Aug 10 05:55:51 on ttyS0
  Copyright (c) 1997-2009, BlueCoat Systems, Inc.

  Welcome to SG-ME #38189 2009.03.16-092918

director >
director > en
director #
director # config t
director (config) #
director (config) # show ssl appliance-certificate
appliance-certificate does not exist. Please request/import one first.

If the "appliance-certificate does not exist." message appears, please use the following steps to obtain an appliance certificate.


Obtaining a Director Appliance Certificate with Internet access

To get a Director appliance certificate for a Director appliance that has access to the Internet:

director # config t
director (config) #
director (config) # ssl request-appliance-certificate
Requesting certificate
Verifying certificate
Certificate verified successfully

NOTE:  This command creates a new private key, creates the Certificate Signing Request (CSR) signature for the private key, and sends the CSR to Blue Coat to get a corresponding appliance certificate.

To display the appliance certificate, please do the following command:

director (config) # show ssl appliance-certificate


Additional Info:

Please refer to the Director Configuration and Management Guide (CMG) for the "No Internet Access" instruction on getting a Director apliance certificate.  The CMGs are located at


Rate this Page

Please take a moment to complete this form to help us better serve you.

Did this document help answer your question?
If you are finished providing feedback, please click the RATE CONTENT button. Otherwise, please add more detail in the following text box and then click RATE CONTENT.

Your response will be used to improve our document content.

Ask a Question