Reporter will not start, after an upgrade
Looking at the Reporter startup files, we see a message that complains there is no ADMIN account configured.
The Reporter service fails to start.
While troubleshooting this call, we noticed this error in the startup files.
The three reporter startup files are:
bcreporter.out ---------- Shows general information for the startup and running of the
bctasklist.out ---------- Shows tasks to be completed- is often empty.
bcrservice.out --------- Shows the startup of the Services.
Error in the bcreporter.out file:
2009-08-28 11:36:27 (4a97f97b) ALW.CRIT.START
Exiting process -- exit code: 5 (src/sg_main.cpp:2398:main)
NOTE: This is NOT referring to the local admin account on Windows, or the root user on LINUX, but rather the admin account in Reporter.
FIX: Delete the isready.txt file and run the bcrstartup ( exe) again by typing. This will re-create the local_users.cfg file, and install a admin account in it.
Tip: You can either have the license ready to install with this startup, or install it later in the UI, in the adminstration section.
Workaround: Copy the local_users.cfg file back to the installation.
More detailed information on reseting your admin password, for both Linux and Windows operating systems, can be found here:
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