Solutions

How do I setup Ipswitch WS_FTP Professional to work through the ProxySG?

Solutions ID:    KB3509
Version:    3.0
Status:    Published
Published date:    10/22/2009
Updated:    10/23/2009
 

Problem Description

How do I setup Ipswitch WS_FTP Professional to work through the ProxySG?
The ProxySG uses authentication.  How do I get WS FTP Pro to work with proxy authentication?

Resolution

This document assumes that you are using Raptor login syntax for your ProxySG.  For details on Raptor syntax, please see KB2898.  Please note that the menu options described below are from WS FTP Professional 12 and may change with newer or older versions of this FTP client.  Your results may vary depending on version.

NOTE:  Once the proxy settings are all configured on the client, If WS FTP Pro works once and then fails several times and then works once and then fails, please see KB3341 for a way to work around the issue.

SETTING UP THE PROXY SETTINGS ON THE FTP CLIENT

  1. Open WS_FTP Professional.
  2. On the menu, click on Tools > Options > Firewall > New
  3. A "Firewall Properties" tab will appear.  Enter the following information:
    1. Name:  This is a descriptive name for the firewall/proxy setting.  It can be whatever you want it to be.  In this example, it will be ProxySG.
    2. Hostname:  This is the IP address or DNS name of the ProxySG.
    3. UserID:  When using ProxySG authentication, this is the name you use to authenticate to the ProxySG.  For example, if your user name is bob.kent, then enter "bob.kent" here (without quotes).
    4. Password:  When using ProxySG authentication, enter the password used to authenticate to the ProxySG.  In this case, it would be the password for bob.kent.
    5. Type:  From the drop down menu, select "(internal) USER remoteID@remoteHost fireID"
    6. Port:  Select 21, or whatever port you are intercepting your FTP traffic on the ProxySG.
  4. Once the data has been entered in the "Firewall Properties" dialogue box, click on the OK button twice to save your changes.

 

Below is a sample of the "Firewall Properties" pop-up box.

 

 

USING THE PROXY WITH A NEW FTP CONNECTION

This assumes that you do not have an existing connection.  If you want to add your proxy settings to an existing connection, please see "<fill in the blank>".

  1. Open WS_FTP Professional.
  2. On the menu, click on File > Site Manager > Create Site...
  3. The connection wizard will come up.  Enter the following information:
    1. Site Name:  This can be anything.  Describes the name of the site you are connecting to.  In this example, we will use "Blue Coat".
    2. Connection type:  FTP
    3. Server address:  This is the IP address or DNS name of the FTP server.  In this example, we will use ftp.bluecoat.com.
    4. User Name:  This is the FTP server username.  If this is an anonymous login, use "anonymous" (without quotes)
    5. Password:  This is the FTP server password.  If this is an anonymous login, use your email address as your password.
    6. Click on the "Advanced" button.
    7. On the left hand side, click on Advanced.
      1. Server type:  FTP
      2. Host type:  Automatic Detect
      3. Firewall:  Change this from NONE to the name you gave when you were setting up the FTP client in firewall settings.  In this example, it was named ProxySG.
      4. Click on the OK button to save your changes.
    8. Click on the "Finish" button.
  4. Test and make sure this works as expected.

 

 Here are the site options for a connection, as refenced in step 3.g above.

 

 

 


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