Solutions

Using Novell SSO, upgraded BCAAA to 5.4.1.x, 5.4.2.x, or 5.5.1.x and internet access goes down

Solutions ID:    KB3598
Version:    5.0
Status:    Published
Published date:    12/11/2009
Updated:    11/06/2013
 

Problem Description

Using Novell SSO, upgraded BCAAA to 5.4.1.x, 5.4.2.x, or 5.5.1.x and internet access goes down
Access to the Internet stops after upgrading SGOS beyond 5.4.1.3 and BCAAA after the 38863 build
The novell_primary_inc.sso file (novell*.sso) grows excessively large (multiple gigabytes in size)
 

Resolution

This issue was caused by a bug in the BCAAA software that caused the novell_primary_inc.sso file to grow excessively but has since been corrected. Solution is to upgrade SGOS and BCAAA to 5.4.3.1 or newer.

Note: SGOS 5.4.x and 5.5.x will will reach End of Life (EOL) on August 31st, 2014. 

See the following for the Software End-of-Life document: http://bluecoat.com/documents/download/310f4372-5148-4424-9ea6-fa96eaff7c45/38acf125-37fa-4f05-abed-185e535c191e

See the follow for the Recommended Release matrix: https://bto.bluecoat.com/content/blue-coat-software-latest-supported-and-recommended-long-term-releases

 


Rate this Page

Please take a moment to complete this form to help us better serve you.

Did this document help answer your question?
 
 
If you are finished providing feedback, please click the RATE CONTENT button. Otherwise, please add more detail in the following text box and then click RATE CONTENT.
 
 

Your response will be used to improve our document content.

Ask a Question