Solutions

When will ProxyRA go end of life?

Solutions ID:    KB3697
Version:    2.0
Status:    Published
Published date:    02/11/2010
Updated:    02/11/2010
 

Problem Description

When will ProxyRA go end of life?
What is Blue Coat's product life cycle for ProxyRA products?
What is Blue Coat's support policy for ProxyRA?
What is Blue Coat's end of life status for ProxyRA?
Does Blue Coat still sell ProxyRA products?

Resolution

Blue Coat Systems, Inc. announced a Notice of Status Change for ProxyRA Series on 1 December 2009.

The table below explains the lifecycle milestones in this announcement as well as important information regarding dates and support options during this period.  The dates and milestones provided are in accordance with Blue Coat Software and Product Lifecycle Policy.

Milestones and Dates for ProxyRA and SoftRA Appliances

Milestone Definition Date
Notice of Status Change (NSC) The date of announcement of a pending product lifecycle change, such as End of Sale, End of Maintenance, and End of Life, for a given software release. 1 December 2009 
End of Sale (EOS) The date after which this product will no longer be offered for sale, if applicable. 29 January 2010
End of Maintenance (EOM) The date after which this product is transitioned to limited technical support.  After this point, Blue Coat will no longer provide code-level fixes for product defects, but will continue to fix critical security vulnerabilities as deemed necessary by Blue Coat. 29 January 2011
End of Life (EOL) The date after which Blue Coat no longer provides technical support for this product.  After EOL, Blue Coat will no longer provide any security-related maintenance and software downloads may be unavailable.  Extended technical support contracts will be honored their full term of service 29 January 2012

Customer Actions

Blue Coat recommends that existing customers currently running ProxyRA and SoftRA appliances consider last time purchases and aligning or extending Blue Coat maintenance options before the EOS date.  This action will ensure best service coverage over the life of the product.  Blue Coat will not be offering a replacement product, but our partner Check Point is offering a trade in program for active ProxyRA and SoftRA support contract holders.

More Information

For more information about ProxyRA, please visit http://www.bluecoat.com/ or contact your local Blue Coat sales representative or authorized Blue Coat partner.

For more information about Blue Coat Software Support and Product Lifecycle Policy, please visit http://www.bluecoat.com/support/ .


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