PacketShaper crashed and rebooted on "NMI/HwWatchdog" on PS1400 and PS10000 (RevG & higher)
PacketShaper reboots unexpectedly. In the crash log, the following entry could be seen in the near last line of the crash trace:
Upgrading to PacketWise v8.5.6 or higher will help prevent this NMI crash. For further information, please see the PacketWise v8.5.6 release notes found at https://bto.bluecoat.com/download/product/32 . NOTE: BTO credentials are required. If you are unsure if you have BTO credentials, search the KB for "bto credentials."
PacketWise 8.5.6 improves hardware watchdog restart issues that occasionally occur on PacketShaper 10000 and PacketShaper 1400 models; an error notification mechanism has been incorporated to provide an alert when the issue is encountered. [SR 2-317363152, 2-356609992, 2-358610842; B#146446]
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