Solutions

BlueCoat ProxyAV with the Sophos AV engine restarts without the .send file.

Solutions ID:    KB4062
Version:    1.0
Status:    Published
Published date:    09/28/2010
 

Problem Description

The ProxyAV appliance running the Sophos AV engine performs an unexpected restart.
The boot.log displays the following event:

==============================
 boot.log
==============================
2010-xx-xx xx:xx:xx   Currently booted from 1

Resolution

The ProxyAV appliance will offer a feature enhancement for troubleshooting and diagnostic capabilities in an upcoming AVOS release. With assistance from Technical Support, these diagnostic options will aid in interpreting the probable cause of the restart.
Bug ID#145564 is assigned for this issue.


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