What log files are required to troubleshoot IntelligenceCenter v3.1 manually?
If you are unable to run the batch file to create the log files automatically, please collect the log files manually for troubleshooting.
1) Compulsory files, please run the following command in DOS prompt
a. System Info:-
2) Installation Issues
a. %TEMP%/collector_installer.out (or in %TMP% dir) file.
Note: %TEMP% = <Drive>:/TEMP or <Drive>:/TMP
Please zip the folders/files and upload the files to the Service Request at https://upload.bluecoat.com/support/form.
The specific instructions on uploading files to BlueCoat can be found at the following KB4184 Article
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