Solutions

How can I generate a debug dump on Blue Coat Director?

Solutions ID:    KB4183
Version:    4.0
Status:    Published
Published date:    11/29/2010
Updated:    03/04/2013
 

Problem Description

How do I create a debug dump on Blue Coat Director?

How do I upload the Director debug dump to Blue Coat for analysis?

Resolution

Complete the following tasks to generate and send the debug dump file on Blue Coat Director

Task 1 - Generate a debug dump file

To generate a debug dump file: 

  1. Log in to the CLI and enter enable mode.
  2. Check the local logging level (the default is notice): 
     #show logging
  3. Set the local logging level to debug:
    #config t 
    (config)#
    logging local debug
  4. Reproduce the issue that you are troubleshooting.
  5. Generate the debug dump file:
    (config)#debug dump generate
    You will see the dump file successfully generated as example output below:

    Generating debugging dump... 
    Dump file successfully written to ciqinfo-Director-20xx.xx.xx-xxx.tgz
  6. Set the local logging back to its previous setting:
    (config)#logging local <level>
    For example, if the previous setting was notice, enter #(config)logging local notice.

Note: For steps on creating archives or retrieving an overlap file, refer to KB1441.

Task 2: Upload the debug dump file

To upload the debug dump file, use Method 1 below. Use Method 2 only if Method 1 fails.

Method 1: (Preferred method) Upload the dump file to a local FTP server 

  1. In the CLI, view the debug dump logs:
    (config)#show debug dumps
  2. Take note of the name of the dump file you created in Task 1.
  3. Upload the dump file to an FTP server:
    (config)#debug dump upload <name of dump file> ftp://<FTP_Server>/<name of dump file> username <username> password <password>
    where <FTP_Server> is the IP address or DNS name of the FTP server.

Method 2: (Use only if Method 1 fails) Upload the dump file manually via shell command

Note: Do not use this method unless Method 1 fails. 

  1. In the CLI, go into shell and upload the dump file manually. Enter the following CLI commands:
    (config)# shell
    Releasing the configuration lock.
    # cd /local/userfiles
    # ls
    cIQconfig_050202     dump?ciqinfo-Director-20xx.xx.xx-xxx.tgz
    # mv dump?ciqinfo-Director-20xx.xx.xx-xxx.tgz Debug_dump.tgz
    # ftp
    ftp> open ftp.example.com
    220 ftp server name banner appears here
    ftp> bin
    220 Type set to I.
    ftp> put Debug_dump.tgz
    local: Debug_dump.tgz remote: Debug_dump.tgz
    227 Entering Passive Mode ()
    150 Opening BINARY mode data connection for Debug_dump.tgz.
    100% |*************************************| 11173 KB    1.10 MB/s
    00:00 ETA
    226 Transfer complete.
    11441308 bytes sent in 00:09 (1.09 MB/s)

Task 3  -  Upload the dump file to Support File Uploading Form

Upload the dump file to the Support File Uploading Form at https://upload.bluecoat.com.

Include all pertinent information in the form, including the Service Request Number (support ticket number).

 


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