Why does the "Error: (code 99) An internal error occurred message" display on the Blue Coat Director?
Some Command Line interface ( CLI) commands fail when used on the Director, and the UI displays the error "Error: (code 99) An internal error occurred."
This message is also logged in the var/log/messages file on the Director.
Internal Error - device communication interrupted policy reset % Internal Error - device communication interrupted ;;END MANUAL SETTINGS % Internal Error - device communication interrupted
These errors manifest on these versions:
Version of Director: SG-ME 188.8.131.52 #50387 2010.09.
Steps to duplicate this error:
Workaround: While Bluecoat works on a solution to this problem, please execute these commands directly on the SSH interface of the ProxySG. If you see this problem, please log a Service Request and quote this article.
NOTE1: One reason for this symptom is the "policy reset" CLI command is expecting user input of a 'yes/no'. which Director does not provide.
NOTE2: For a similiar symptom, using cipher commands, see KB4250
NOTE3: For details on what we will ask for, when you log a service request, see FAQ1176
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