Solutions

"No JRE version found in launch file for this system" error in Director Management Console

Solutions ID:    KB4260
Version:    6.0
Status:    Published
Published date:    01/24/2011
Updated:    03/06/2013
 

Problem Description

When logging into the Director Management Console (DMC), you receive the following error message:

No JRE version found in launch file for this system

I am running Director with SGME version 5.5.1.2. When I log into DMC, the Java dialog appears for the GUI but nothing happens.

Resolution

This error is caused by an incompatible or incorrectly installed Java Runtime Environment (JRE) on your workstation.

To resolve the issue, update or reinstall JRE. 

Download the latest JRE from www.java.com/en/download/index.jsp.

TIP:  Only Director 6.x and later support Java version 7.0. 

NOTE1: This issue can occur in SGME 5.4.2.4 and 5.5.x.

NOTE2:  For troubleshooting tips on other reasons you may have trouble logging into the DMC, see FAQ1007.

NOTE3: For a list of ports you need to have open to connect to the DMC, see KB3457.


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