Solutions

IntelligenceCenter sends out multiple email alerts to the same user

Solutions ID:    KB4265
Version:    1.0
Status:    Published
Published date:    01/28/2011
 

Problem Description

You notice that when you set up email alerts in IntelligenceCenter, you receive more than one email notification for events.

Resolution

This happens when a user has been assigned multiple roles. For example a user is administrator, operator and user. In this case the user would receive 3 emails.

This issue is currently under investigation. Even if different roles are assigned to a user, email notifications should only be send just once since this is tied to a user and not a role.

Engineering is currently investigating this and it should be fixed in a future release. There is currently no workaround for this. However, assigning multiple roles to a single user should be discouraged.

 

 


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