Solutions

Proxy SG300 and SG600 report unsupported configuration.

Solutions ID:    KB4321
Version:    2.0
Status:    Published
Published date:    03/11/2011
Updated:    03/11/2011
 

Problem Description

When checking sysinfo, you will see unsupported config due to processor reporting as seen below. This is not on the -20 or above.

Hardware Information
URL_Path /Diagnostics/Hardware/Info
Hardware Information
 
Model: 600-10 (unsupported configuration)   or   Model: 300-10 (unsupported configuration)
RAM: 4096 MB
            DIMM 1: 2048 MB SDRAM DDR2
            DIMM 2: 2048 MB SDRAM DDR2
Number of CPUs: 1
CPU frequency: 1600 MHz (expecting between 1250 MHz - 1350 MHz)
Bus speed: 200 MHz
Storage: 1 drive
            Disk in slot 1: 250 GB (SEAGATE ST9250410AS, rev:0002SDM1, serial:5VG5DQZY)
            Disk in slot 2: empty
Network:
            Interface 0:0: Broadcom Gigabit  with no link  (MAC 00:d0:83:05:81:65)
            Interface 1:0: Broadcom Gigabit  running at 100 Mbps full duplex (MAC 00:d0:83:05:81:66)
            Interface 1:1: Broadcom Gigabit  running at 100 Mbps full duplex (MAC 00:d0:83:05:81:67)
Accelerators:
            Internal: Cavium Nitrox-Lite Security Processor

 

Resolution

This false warning is due to a licensing issue that is being worked on at this time.  There is no hardware failure or degradation as this is only a mis reporting of the CPU speed. The CPU is actually a 1600mhz and is working as such.  There is not ETA for a fix at this time.


Rate this Page

Please take a moment to complete this form to help us better serve you.

Did this document help answer your question?
 
 
If you are finished providing feedback, please click the RATE CONTENT button. Otherwise, please add more detail in the following text box and then click RATE CONTENT.
 
 

Your response will be used to improve our document content.

Ask a Question