Error: "The RPC server is unavailable" when attempting to browse for users or groups in the Visual Policy Manager
When browsing for users or groups in the Visual Policy Manager, the following error is seen after a short delay:
The RPC server is unavailable.
The error above is caused by a communication error between two domains within a two-way trust. When the member server or domain controller where BCAAA is installed attempts to access the other (trusted) domain, but communication fails, the error is seen.
If the problem persist even if the resolution above has been applied, enable the Debug log for BCAAA (KB2934). Restart the BCAAA service and replicate the case. Now the popup message display more detailed information like, for example:
Windows reported error during search.
In this case, please check if the BCAAA service is running using a Domain account and if this user has rights to access to the Domain, as reccomended by Administration Guide related to your device.
At the end, restore initial BCAAA settings removing the Debug log as suggested by KB2934.
Rate this Page
Please take a moment to complete this form to help us better serve you.