Using Director to take a sniffer trace ( PCAP) against a SG can sometimes hang Director
For large Packet captures, taken when you've loaded the SG Management Console through Director, the Director Management Console ( DMC) will hang.
If you attempt to take a Packet Capture mutliple times, it will hang as well.
To take a sniffer trace on your SG, using Director, follow these steps.
Result: If you click on this multiple times the Director Management Console ( DMC) will hang. For large Packet captures it will hang, as well.
NOTE: This issue has been fixed in by upgrading to the latest version of SGME- currently 18.104.22.168- , and the latest version SGOS- in the 6.1X and 6.2.x branches. ( you will need to login to bto.bluecoat.com to procure the SGME patch.) If you see this issue, log a service request, and quote this article so we can provide you the link to the SGME version.
Notes on other articles:
For other troubleshooting tips on the Director appliance, see FAQ1007
For other troubleshooting tips on the Director Management Console ( DMC) see KB4260
For a detailed list of Command Line Interface ( CLI) driven commands, see KB4178
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