Solutions

My ProxySG appliance is down. The Power LED is Amber and the HDD LEDs are green. What can I resolve this problem?

Solutions ID:    KB4463
Version:    1.0
Status:    Published
Published date:    06/30/2011
 

Problem Description

The ProxySG appliance does not boot or display any console output after powering on the appliance. The appliance front panel LEDs display following:

  • Power LED is Amber
  • HDD LED is Green

 

Resolution

Before initiating an RMA, please try to rule out if it might be a disk issue by performing the following steps (this only applies to multi-disk systems):

The following is an example of a ProxySG appliance with 2 disks

  1. Remove disk 2 and attempt to boot the appliance using only disk 1. If the problem persists, please continue to step 2.
  2. Remove disk 1 and attempt to boot using only disk 2. If the problem persists, please contact Blue Coat Technical Support to initiate a RMA of the system.
  3. In the event that one of the above steps results in the ProxySG appliance coming back up, please contact Blue Coat Technical Support to initiate a RMA of the problematic disk.

 


Rate this Page

Please take a moment to complete this form to help us better serve you.

Did this document help answer your question?
 
 
If you are finished providing feedback, please click the RATE CONTENT button. Otherwise, please add more detail in the following text box and then click RATE CONTENT.
 
 

Your response will be used to improve our document content.

Ask a Question