How to use the new ISO download to install Reporter in a virtual environment.

Solutions ID:    KB4800
Version:    5.0
Status:    Published
Published date:    12/09/2011
Updated:    01/27/2014

Problem Description

With the advent of Blue Coat Reporter, Blue Coat released an ISO download.  How do I install it using VMware Workstation?

What are these mount points used for?

  • /tmpfs
  • /sglogs


The Reporter ISO bootable installs and loads Blue Coat’s distribution of Linux-BCOPA (Blue Coat Open Source Produce Administration), and Reporter software. The following steps are specific to VMware Workstation 7, but any virtualized environment will work.

To use VMware Workstation®:

  • Copy the ISO image to a folder accessible via VMware.
  • Create a new virtual machine with the VMware Workstation software.


  • Ensure the new client will connect to the ISO as a CD-ROM device.


  • Choose 64 bit Linux. 
  • Note: The only distribution we support with the ISO download is 64 bit Linux.


  • Name the Virtual Machine.


  • Ensure that the Virtual Machine has enough hard disk space for the new database. 
  • TIP: Use the Blue Coat Reporter sizing guide to find out how much disk space is required.


  • Review the settings below, and then click Finish:


Configuring the Linux-BCOPA distribution for Reporter

When complete, the Virtual Machine will load the ISO bootable as a CD-ROM device. Click OK, and there will be a welcome message. From here, the user will be asked to configure the ethernet card. Click yes. Select either Dynamic IP Configuration (DHCP) or Manual Address Configuration, depending on networking needs. The most common selection is the latter.

The following screenshot is a manual selection with the IP address:

The subnet marks:

Click OK, and then click OK again.


Next, configure the hostname. If the client chose to manually configure the address, they will most likely choose to configure the hostname manually as well. If the client chose DHCP, they will most likely also choose to automatically configure the hostname via DHCP.


The next screen will prompt the user to select a root password (no screenshot). After the root password is set, Linux will be installed with the Reporter software.

After Linux is installed, remove any CD-ROMS/ISO connected to the virtual host, and then restart.


After restarting, login using the root user ID and password.

Checking your installation:

  • To check what IP address was configured, enter "ifconfig".
  • To check if the reporter daemon is running, enter "/etc/init.d/bcreporter status".
  • To access the Reporter UI, enter https://<ipaddress>:8082/. The default login credentials are admin/admin. It is suggested to change the admin password immediately.

  • To check where reporter was installed to, use the change director command of CD and navigate to /opt/bc/reporter.
  • If using the pre-defined FTP mount point and user, ensure login to this user, and see the mount point /sglogs.  The user id is <sg_ftp_user> and the default password is <Rep0rter123 > .  The user will most likely want to change thiepassword to something more secure.

Frequently asked questions:

  • What is /tmpfs, and why does it appear to have 1029756K of space available? 

The mount point called /tmpfs (/dev/shm shared memory) is a temporary file system, created by Linux to improve the performance of application software and overall system performance. Its default size is half of the physical RAM. In this case, the RAM is 2 GB, so 1 GB is made available for the /tmpfs mount point. The mount point takes from the available space in the SWAP or hard disk partition.

  • What is the /sglogs partition?

This partition is created to store access logs, when sent via FTP, to the Linux server. For more information on how to extend the space of this partition, see the links to other articles below.

  •  By default, iptables is turned on and configured by default so that passive FTP does not work. However, the ProxySG's default is to use passive FTP when the uploading access logs.

Add the ip_conntrack_ftp iptables module.  To do this, add ip_nat_ftp and ip_conntrack_ftp to the IPTABLES_MODULES line in /etc/sysconfig/iptables-config and restart iptables (/etc/init.d/iptables restart). Doing it this way also survives a reboot. TIP: If the user wishes to test this, run 'modprobe ip_conntrack_ftp'.

Links to other articles:

For more information on the FTP mount point /sglogs, see KB4855

For more details on what other commands are helpful for Reporter running on Linux, see FAQ273

For troubleshooting help on memory dumps, see FAQ243

For help in creating a custom report, see FAQ243



If the client is installing Reporter into an ESXi 5.0 environment, the user may receive an error message similar to this one: Cannot setup NMI watchdog on CPU 0

Restart the installation. When choosing the Guest Operating System, select Other Linux (64-bit).


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