Solutions

Buttons that open pop-up windows no longer work with Internet Explorer after updating to JRE 1.6 Update 27 and newer versions

Solutions ID:    KB4805
Version:    3.0
Status:    Published
Published date:    12/11/2011
Updated:    11/13/2013
 

Problem Description

Buttons that open pop-up windows no longer work after updating to Java Runtime Environment 1.6 Update 27 and newer versions

A couple of affected buttons :

- MC > Configuration tab > Policy > Policy Files > View
- MC > Statistics tab > Authentication > Display by user
- MC > Statistics tab > Authentication > Display by IP
- MC > Maintenance tab > Service Information > Packet Captures > Show statistics
- MC > Maintenance tab > Service Information > Snapshots > View All Snapshots


Button that still works :

- MC > Statistics tab > Health Checks > Details


Affected SG versions :

- SG 5.5.7.1
- SG 6.1.4.1
- SG 6.2.5.1


Unaffected SG version :

- SG 5.4.9.1


Unaffected JRE version :

- JRE 1.6 Update 26

Resolution

This has been fixed in SG 6.2.6.1.

 

Possible workarounds :

1. Use a computer with Java Runtime Environment 1.6 Update 26 dedicated to manage the ProxySG only. To minimize security risks, this computer should not be used for any other purpose that requires Java.

2. Use Mozilla Firefox or Google Chrome


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