XUL Manager Missing on Firefox

Solutions ID:    KB5025
Version:    2.0
Status:    Published
Published date:    06/14/2013
Updated:    06/14/2013

Problem Description

When I log into Reporter 9.3 with the Firefox browser, I am prompted with the following message:

XUL Manager Missing on Firefox

For best results, please uninstall the XUL Manager add-on for Firefox.  Adding the XUL Manager add-on will provide full browser compatibility 


Support for Remote XUL was removed as of Firefox 4. There is a whitelist that enables Remote XUL, which can be edited using this add-on.

To install and configure the add-on:

1. Download and install the Remote XUL Manager Firefox extension -

2. Restart Firefox.

3. Click on the Firefox button on the top left, then select Web Developer, and finally Remote XUL Manager to open the management window.

4. To add a domain or IP address, click on the 'Add' button and then enter Reporter's IP address or domain name ( or, for example).

5. Click OK

6. Restart Firefox

You should no longer get prompted to install the XUL Manager Add-on, and you should have full functionality within Reporter

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