Solutions

Reporter is running in a command line window which stays open indefinitely

Solutions ID:    KB5029
Version:    2.0
Status:    Published
Published date:    04/12/2013
Updated:    04/11/2013
 

Problem Description

When you log into a Windows server running the Blue Coat Reporter 9 service, you might notice a command line window which stays open indefinitely while the Reporter service is running.

The title bar of the command line window contains the path to the bcreporter.exe executable (for example: C:\Program Files\Blue Coat Reporter 9\bcreporter.exe).

Stopping the Reporter service causes the window to close.

Resolution

To resolve this issue and prevent this command prompt window from displaying, disallow the Reporter service from interacting with the desktop.

  • Go to the Windows service management console: Start MenuAdministrative ToolsServices.
  • Locate the Blue Coat Reporter 9 service, right-click, and select Properties.
  • On the Log On tab, clear the Allow service to interact with desktop option.
  • On the General tab, restart the service. The command line window will not display anymore.

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