(Cloud) How do I allow access when I am denying the online storage category?

Solutions ID:    KB5074
Version:    2.0
Status:    Published
Published date:    04/19/2012
Updated:    08/08/2012

Problem Description

I am using Blue Coat's Threatpulse Cloud product
My users are being blocked to
I am blocking the online storage category
I made an exception for to allow, but I am still being blocked


In order to allow access to, you need to do the following:

  • Allow
  • Allow the IP address range of

The "To Where" column will include the domain and the IP address range.  Set the rule to "Allow".  Once you created the rule, click the Activate button and test your policy.


If you have SSL intercept enabled, you need to disable SSL intercept for  To do that, please do the following:

1.)  Login to the portal (
2.)  Go to Service > Network > SSL > Pass Through Destination > Pass Through IPs/Subnets (tab) > Add Pass Through IPs/Subnet (button).
3.)  Enter
4.)  Click on the Activate button and then test.

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