Solutions

Blue screen when installing the ThreatPulse (cloud) Client Connector.

Solutions ID:    KB5094
Version:    2.0
Status:    Published
Published date:    04/27/2012
Updated:    06/20/2013
 

Problem Description

Blue screen when installing the Cloud Client Connector (either the Windows 32-bit or 64-bit client).

Blue screen when installing the Cloud Client Connector (Windows 32-bit client).

Blue screen when installing the Cloud Client Connector (Windows 64-bit client).

Using the Intel 82577 NIC (network card).

Resolution

The crash was caused by a problematic (and out-of-date) driver for the Intel 82577 NIC.
 
The NIC driver was over two years out-of-date.
 
By installing the current NIC driver, the blue screen issue was resolved.
 

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