Director management console fails to launch after upgrading to version 18.104.22.168
Affected products and versions
Director appliance SGME 22.214.171.124
After installing v126.96.36.199 image from a USB, I am unable to launch the Director management console (the user interface). The error message "Unable to launch the application" displays.
Note: This problem only affects customers who have installed v188.8.131.52 using the USB install image on a Director 510 appliance; those with a Director VA are not affected.
To solve this problem, access the Director CLI using a serial console connection or an SSH client and issue the following commands:
director > en
sh- 3.2 # chkconfig --list postgresql
postgresql 0:off 1:off 2:off 3:off 4:off 5:off 6:off
Go to Step 4, otherwise go to Step 5.
sh- 3.2 # chkconfig postgresql on
If you are still unable to launch the Director Management Console, capture the debug logs and /etc/httpd and call support and reference this article.
Then, execute the following commands to regain access to the Director Management Console. (Note: This is an interim workaround; the engineering team is working on a fix for this issue.)
sh- 3.2 # service director stop
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