Notice of Status Change - ProxySG Appliance Hard Drives
Affected products and versions
SG900 -10,20 PR, M5
SG900- 10B PR, M5
SG9000 -10 -20 PR, M5
SG9000 - 20B PR, M5
Blue Coat expresses sympathy with the people of Thailand because of the floods in their country and hopes that they recover swiftly from the disaster. Due to this tragedy, the supply of hard disk drives used in some Blue Coat ProxySG appliances has been interrupted and it is unclear when or whether Blue Coat will be able to obtain more. This shortage affects the following ProxySG appliance models: 900-10, 9000-10 and 9000-20. This announcement describes the actions Blue Coat will be taking to continue shipments of appliances to our customers.
Blue Coat is announcing a Notice of Status Change for specific models of the ProxySG 900 Series appliances and the ProxySG 9000 Series appliances on 22 November 2011.
Milestones and Dates
The following table summarizes the lifecycle milestones in this announcement as well as important information regarding dates and support options during this period. The dates and milestones provided are in accordance with the Blue Coat Software Support and Product Lifecycle Policy.
ProxySG 900 Series
ProxySG 9000 Series
The ProxySG 900-10B and 9000-20B require the same minimum SGOS releases as the ProxySG 900-10 and 9000-20 appliances that are currently shipped. These minimum releases are SGOS 188.8.131.52, SGOS 184.108.40.206 and SGOS 220.127.116.11. There is one exception: while the ProxySG 9000-20 requires 18.104.22.168 or above, the ProxySG 9000-20B requires SGOS 22.214.171.124 or above.
Products Being Discontinued
Per Blue Coat policy, support is available for the discontinued ProxySG appliance platforms for no less than five years from End of Sale. Blue Coat continues to offer FRUs and a full set of accessory and upgrade options, including the ability to upgrade 9000-5 and 9000-10 appliances to 9000-20B appliances.
Appliances with an EOS date in this announcement contain disk drives that are currently unavailable due to flooding in Thailand. Blue Coat will fulfill orders for these appliances and their FRUs and upgrade kits until the current stock of the affected drives has been depleted. After that, fulfillment can only resume if and when the drives are once again made available to the marketplace. Blue Coat is unable to predict whether or when this will occur. Therefore, Blue Coat strongly encourages customers to consider the new “-B” models or similarly performing models not affected by this announcement.
Customers with ProxySG 900-10 appliances and ProxySG 9000-20 appliances are advised to begin the qualification process for ProxySG 900-10B and ProxySG 9000-20B models.
Blue Coat recommends that customers running ProxySG 9000-10 appliances consider last time purchases. Future deployments requiring similar levels of performance should consider the ProxySG 900-30, ProxySG 900-45 or ProxySG 9000-20B appliances.
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