Technical Alerts

Loss of Websense content filter database and category unavailable after upgrading to SGOS 5.4.3.1

Technical Alerts ID:    TFA22
Version:    4.0
Status:    Published
Published date:    01/20/2010
Updated:    01/28/2010
 

Problem description

The Websense content filter database can return "none", "pending", "unavailable", or "unlicensed" when upgrading from SGOS 4.3.x up to SGOS 5.4.x to SGOS 5.4.3.  Using the URL https://x.x.x.x:8082/ContentFilter/status shows the database is residing on the ProxySG, but the symptoms remain. 

For example, you may only see the following categories:

Categories defined by System:
    none
    pending
    unavailable
        unlicensed

If you reboot your ProxySG so you are running the version of SGOS prior to the upgrade, the web sites will begin to rate normally again.

CURRENT STATUS:

The problem is resolved in SGOS 5.4.3.2.  You can download SGOS 5.4.3.2 at https://bto.bluecoat.com/download/product/17  .  For information on how to update SGOS, please see KB3608 titled "How do I upgrade SGOS on my ProxySG".

WORKAROUND:

Please download the fix mentioned above in the "Current Status" section of this document.  If you are unable to update SGOS, then you can use the workaround described below.

The proposed workaround after the upgrade to SGOS 5.4.3.1 is to delete the current Websense database and then force a manual download of the Websense database.  The workaround is documented in KB2894 titled "How do I force a full WebSense content filter database download on the ProxySG?"  Please note that there is a current patch release that addresses the issue.  Please see the "CURRENT STATUS" section above.


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