Technical Alerts

Unexpected Packetshaper reboot after installing Flash video plug-in v1.4.0.0

Technical Alerts ID:    TFA30
Version:    5.0
Status:    Published
Published date:    03/19/2010
Updated:    04/05/2010

Problem description

The Streaming Flash Video plug-in version can cause unexpected reboots on a Packetshaper.  Blue Coat has identified the problem and is currently working on a fix.  Currently there is no ETA as to when the fix will be available.  This alert will be updated when a new plug-in is available.


The offending plug-in has been removed from the Blue Coat download site and is no longer available for download.  If you have already downloaded and installed the plug-in, please remove the plug-in and reboot the Packetshaper.

To find out if you have the plugin, please do the following steps:

1.)  Console into the Packetshaper.

2.)  Run the 'ver ver' command.

3.)  Look for the "Flash   Streaming Flash Video" under the loaded plug-ins.  If it does not exist, then the plugin is not loaded.

4.)  If the plugin is loaded, go to the 9.256/plg director and delete the file "flv84.plg".

5.)  Once the file has been deleted, please reboot the Packetshaper.  NOTE:  Even if the plug-in is deleted, the plug-in will remain loaded in memory.  A reboot is necessary to remove the loaded module out of memory.


Rate this Page

Please take a moment to complete this form to help us better serve you.

Did this document help answer your question?
If you are finished providing feedback, please click the RATE CONTENT button. Otherwise, please add more detail in the following text box and then click RATE CONTENT.

Your response will be used to improve our document content.

Ask a Question