ProxySG/ProxyAV/Director 510 with a new 320GB SATA drive
Affected products and versions
ProxySG 510s shipping on or after March 1, 2009
ProxySG 510 can crash with a software exception of 0x480002. Core images show software exception of 0x480002.
Blue Coat began shipping ProxySG 510 systems with a new 320GB SATA hard drive with an accompanying updated version of the SGOS operating system, which is required to support the new hard drive. Blue Coat began shipping the new systems with this new drive and OS beginning March 1, 2009.
Caution: Down-reving new systems received after March 1, 2009 to versions of SGOS to versions of SGOS prior to those listed below may result in disk drive errors and frequent reboots of the system.
Fixed. Please see the Resolution section below for details.
Make sure that when you get a ProxySG 510 after March 1, 2009 that you run at least the following versions of SGOS:
Existing ProxySG 510 systems
Replacement drives through the RMA process: Through February 1, 2010, Blue Coat will supply replacement drives through our RMA process that will work with existing versions of SGOS.
As of February 1, 2010, all disk drives shipped through Blue Coat's RMA process will require the updated versions of SGOS. Those proxy administrators who are running existing SG510 systems should prepare to upgrade to one of the supported releases prior to February 1, 2010.
Q1: Does my new ProxySG 510 have a new or old hard drive?
UPDATE FOR PROXYAV 510-A AND DIRECTOR 510 (Updated February 16, 2011)
As of May 27, 2010, the ProxyAV 510-A and Director 510 began shipping with the 320 GB hard drive. For ProxyAV, please use AVOS 3.2.x or newer. For Director, please use SGME 5.4.x or later.
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