Technical Alerts

SSL interception for ProxySG 300/600 and ProxyOne is not working after retrieving license

Technical Alerts ID:    TFA54
Version:    5.0
Status:    Published
Published date:    01/06/2011
Updated:    02/11/2011
 

Affected products and versions

ProxySG 300
ProxySG 600
ProxyOne 

Problem description

When you retrieve the SSL license for ProxySG 300 and 600, it does not work.  When the full license for the unit is retrieved, SSL interception will go out of trial mode and there will be no SSL license.  NOTE:  The issue has been resolved.  Please see the Resolution section below.

 

Status

Fixed.  Please see the Resolution section below.

Resolution

The issue has been resolved.  Please go into the Management Console on your ProxySG and retrieve your activated license key from Blue Coat.  Here are the steps to retrieve the license file:

1.)  Login to the Management Console (https://<ip.address.of.proxysg>:8082 )
2.)  Go to Maintenance tab > Licensing > Install tab.
3.)  In the License Key Automatic Installation installation section, click on the Retrieve button.  You will be asked for your BTO credentials.  Enter your BTO credentials.  (If you have forgotten your BTO credentials, please search the knoweldge base for "bto login".)  Click on the Request License button.  You will be asked to confirm the license upgrade.  Click on the OK button.  You should receive a message that the license was successfully installed.
4.)  The license should be updated.  Click on the View tab and click on the Refresh Data button.  You should see SSL and a yes in the Valid column.


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