NICs unresponsive on new AV1200 (Rev.B), AV1400 (Rev.B), and AV2400 (Rev.B)
Affected products and versions
ProxyAV 1200 Rev.B
Blue Coat has found that a number of AV1200, AV1400, and 2400 (Revision B) were incorrectly flashed with ProxyAV OS 18.104.22.168. This version of ProxyAV OS is not compatible with the NIC chipset that exists on the AV1200/1400/2400 (Rev.B). Compatibility with the B revision series chipset was introduced in ProxyAV OS 22.214.171.124.
Some of the symptoms that have been reported are as follows:
Please see the Resolution section below to detemine if you have a ProxyAV "B" series unit that is running ProxyAV 126.96.36.199.
The root cause was identified and being resolved for future AV1200, AV1400, and AV2400 (Rev.B).
There are no workarounds to this issue. Please see the Resolution section below.
It is important to verify the following:
If you verify the above information and your network card is not working please contact Bluecoat support. The hard drive on the 1200/1400/2400 (Rev.B) will need to be replaced. The replacement disk drive will contain ProxyAV OS 188.8.131.52 which is compatible with the NIC chipset that exists on all "Rev.B" AV units.
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