Restart in SGOS 22.214.171.124 and 126.96.36.199 when HTTP handoff is enabled
Affected products and versions
The ProxySG will restart when HTTP handoff is enabled for Windows Streaming. The issue affects SGOS 188.8.131.52 and 184.108.40.206. To verify if you are affected by the issue, please check the crash signature in the sysinfo. Here are the steps needed to validate.
1.) Go to https://<ip.address.of.proxysg>:8082/sysinfo . You may need to login.
For SGOS 220.127.116.11, the crash has one of the two following signatures:
Process "HTTP CW 357BEFB50" in "" at .text+0x0
Process "SSLW 66C60E190" in "" at .text+0x0
For SGOS 18.104.22.168 the crash has the following signatures:
Process "HTTP CW C47F5EC0" in "tcpip.dll" at .text+0x169309
Process "tcpip" in "tcpip.dll" at .text+0x3b992
If your ProxySG has one of the crashes listed above, please see the WORKAROUND or RESOLUTION section below.
Process "tcpip" in "tcpip.dll" at .text+0x37f34
or Process "tcpip" in "tcpip.dll" at .text+0x3bd17
Process "tcpip" in "tcpip.dll" at .text+0x3bd17
The problem has been reported to engineering and is currently under investigation. This article will be updated if and when fixes are available.
To workaround the issue, please disable the HTTP handoff for Windows media. To disable the HTTP handoff feature, please do the following from the command line interface (CLI):
You can do the same thing from the ProxySG's Management Console. Please do the following steps from the Management Console:
1.) Login to the Management Console (https://<ip.address.of.proxysg>:8082/)
The issue is resolved in the following versions of SGOS:
SGOS 6.1.x: The issue is resolved in SGOS 22.214.171.124, which was released on March 14, 2011. Please search for bug number 155212 under "Windows Proxy" in the SGOS 126.96.36.199 release notes. SGOS 188.8.131.52 can be downloaded from https://bto.bluecoat.com/download/product/5351 . Please note that a valid BTO login is required for download.
SGOS 5.5.x: The issue is resolved in SGOS 184.108.40.206. Please contact Blue Coat Technical Support for assistance in downloading the fix.
For information on how to upgrade SGOS on your ProxySG, please see KB3608.
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