Technical Alerts

Reporter, version 9.3.1.1 has been replaced with version 9.3.1.2.

Technical Alerts ID:    TFA75
Version:    1.0
Status:    Published
Published date:    09/14/2011
 

Affected products and versions

Reporter, version 9.3.1.1. Build 75434.

Problem description

Windows 2003 servers will crash the Reporter service on install, or ugprade, if they do not have the Microsoft Visual C++ 2005 Redistributable Package installed. For more details on this error, see KB4607

Status

This has been fixed by replacing version 9.3.1.1 Build 75434 with version 9.3.1.2. Build 75707  as a downloadable on the bto.bluecoat.com website.

Workaround

For users who want to stay on 9.3.1.1 Build 75434, we recomend installing the Microsoft Visual C++ 2005 Redistributable Package.  However, Bluecoat Support strongly recomends moving to this newer version.

Resolution

Download, and install, Bluecoat Reporter, Version 9.3.1.2.,  Build 75707 , available on bto.bluecoat.com


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