Technical Alerts

Intelligence Center 3.1 - Hotfix 1

Technical Alerts ID:    TFA83
Version:    1.0
Status:    Published
Published date:    01/11/2012
 

Affected products and versions

IC 3.1.1.1 GA and Patch Releases – 3.1.1.2, 3.1.1.3 & 3.1.1.4
IC 3.1.2.1 GA and Patch Releases – 3.1.2.2 & 3.1.2.3

Problem description

IC 3.1.x had a limitation where the database parameters required for report execution were not populated for the year 2012 and further. Hence, reports run this year will not fetch data and the data would not be rolled up either.

This can also lead to a potential loss of data for the time period starting 03-Jan-2012 (it would depend on the configured retention period for the RAW data set).

Customers running the latest versions of IC (3.2 and higher) are not impacted.

Resolution

Installing the hotfix resolves this issue.

  • DataCollector is installed on the one of the supported platforms (Windows Server 2008 Standard or Enterprise Edition)
  • “PostgreSQL Server 8.4” service should be running
  • The environment variable PATH should point to the “bin” folder within the installation location of PostgreSQL. For e.g. “C:\Program Files\PostgreSQL\8.4\bin”

Instructions on how to apply the hotfix are located here : https://bto.bluecoat.com/download/product/0/releasenotes/78587425799078307346810177678083

HotFix can be downloaded at this location : https://bto.bluecoat.com/download/patch/78537759740472957826787972888150

 


Rate this Page

Please take a moment to complete this form to help us better serve you.

Did this document help answer your question?
 
 
If you are finished providing feedback, please click the RATE CONTENT button. Otherwise, please add more detail in the following text box and then click RATE CONTENT.
 
 

Your response will be used to improve our document content.

Ask a Question